1. Order Processing Time
Orders are processed within 2–3 business days after order confirmation, excluding weekends and public holidays observed at the fulfillment location.
Processing may take longer during peak seasons, periods of high order volume, or inventory verification. If a significant delay affects your order, we will notify you by email.
2. Estimated Delivery Time
Fulfillment Locations
Orders may be fulfilled from regional warehouses or fulfillment partners in the United States, Canada, the European Union, or another location, depending on product availability and the delivery destination. A specific fulfillment location cannot be guaranteed.
Estimated transit time after dispatch:
- Products available at a regional fulfillment location: 3–6 business days
- Products requiring transfer or shipment from another location: 7–15 business days
These estimates begin after dispatch and do not include the 2–3 business day processing time.
Accessories and Separate Shipments
Standard accessories included with a machine are generally shipped with the main unit.
Additional or optional accessories may be shipped separately. Estimated transit time for separately shipped accessories is 7–15 business days after dispatch.
Delivery times are estimates and may be affected by customs inspections, remote destinations, severe weather, peak seasons, or carrier disruptions.
For availability or delivery estimates to your address, contact support@pawliecare.com before ordering.
3. Shipping Costs
United States
- Free shipping on qualifying orders over $49 USD
- Orders of $49 USD or less: $9.99 USD
- Alaska: Delivery is available, although some accessories may not be eligible
- Hawaii: Delivery is currently unavailable
Canada
- Flat shipping fee: $9.99 USD
European Union
- Flat shipping fee: $9.99 USD
- Additional charges may apply to remote areas or overseas territories. Any applicable charge will be displayed at checkout or confirmed before the order is placed.
Mexico
- Flat shipping fee: $9.99 USD
Other International Destinations
- Shipping fees generally range from $49.99 to $99.99 USD, depending on the destination and package weight.
- Contact support@pawliecare.com before ordering to confirm availability and shipping costs for destinations not listed above.
The applicable shipping charge will be displayed at checkout or confirmed before payment.
4. Duties and Taxes
Where DDP (Delivered Duty Paid) shipping is available and indicated at checkout, applicable duties and import taxes are included in the amount paid at checkout.
For destinations or orders not covered by DDP shipping, customs duties, import taxes, or carrier handling fees may be charged to the recipient and are not included unless otherwise stated at checkout.
If a carrier or customs authority requests an additional payment for an order confirmed as DDP, please contact support@pawliecare.com before making the payment.
5. Shipping Destinations and Address Restrictions
We currently deliver to:
- United States, including Alaska but excluding Hawaii
- Canada
- Mexico
- European Union member countries
- Selected international destinations
We cannot deliver to:
- P.O. Boxes
- APO/FPO/BFPO addresses
Please provide a complete and accurate residential delivery address at checkout.
To request an address change, contact us as soon as possible and no later than 48 hours after placing the order. Address changes cannot be guaranteed once an order has entered processing or has been shipped.
6. Carriers and Delivery
Orders may be delivered by UPS, USPS, DHL, or another suitable carrier. Carrier selection depends on the fulfillment location, destination, package size, and service availability.
Please provide a secure delivery location. If tracking shows that your package has been delivered but you cannot locate it, contact the carrier and support@pawliecare.com as soon as possible. We will assist with the available carrier investigation.
7. Order Tracking
After your order ships, you will receive an email containing the tracking information.
Tracking updates may take up to 48 hours to appear. If you do not receive tracking information, contact support@pawliecare.com.
8. Damaged Shipments
If your package arrives damaged:
- Take clear photos of the packaging and product.
- Refuse delivery if the damage is visible and refusal is possible.
- Contact support@pawliecare.com as soon as possible with your order number and photos.
We will review the information and contact you with the available next steps.