Last updated: August 24, 2026
This Privacy Policy describes how Pawliecare, operated by Nantang Technology (Shenzhen) Co., Ltd., Shanghai Branch, collects, uses, and shares personal information when you visit or make a purchase from pawliecare.com.
In this Privacy Policy, “we,” “us,” and “our” refer to Pawliecare, and “Site” refers to pawliecare.com.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interactions with the Site, and information necessary to process your purchases.
We may also collect additional information when you contact us for customer support.
“Personal Information” refers to information that identifies or can reasonably be linked to an individual.
Device Information
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Information collected: Browser type, IP address, time zone, cookie information, products or pages viewed, search terms, and interactions with the Site.
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Purpose of collection: To operate the Site, improve website performance, understand customer behavior, and measure advertising effectiveness.
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Source of collection: Automatically collected through cookies, log files, web beacons, tags, pixels, and similar technologies.
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Service providers: Shopify, Google, Meta, and other analytics or advertising providers used to operate and promote our business.
Order Information
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Information collected: Name, billing address, shipping address, email address, phone number, order details, and payment-related information.
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Purpose of collection: To process purchases, arrange shipping, provide invoices and order confirmations, communicate about orders, prevent fraud, and provide requested products or services.
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Source of collection: Information provided directly by customers during checkout or order management.
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Service providers: Shopify, payment processors such as PayPal, shipping providers, and order-management or fulfillment service providers.
Payments are processed by authorized third-party payment providers. Pawliecare does not directly store full credit card numbers or card security codes.
Customer Support Information
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Information collected: Name, email address, phone number, order number, shipping information, and information included in customer support communications.
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Purpose of collection: To respond to questions, provide product support, process returns, manage warranty claims, and resolve customer service issues.
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Source of collection: Information provided directly when you contact us.
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Service providers: Shopify and communication or customer support platforms used to respond to customer inquiries.
How We Use Personal Information
We use Personal Information to:
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Process and fulfill orders.
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Arrange shipping and provide order updates.
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Communicate with customers regarding purchases, returns, and warranty requests.
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Process payments through authorized payment providers.
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Provide customer support.
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Improve our website, products, and services.
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Prevent fraud and protect the security of our Site.
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Measure website traffic and advertising performance.
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Send product updates or marketing communications when permitted by law or when you have provided the required consent.
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Comply with applicable legal obligations.
You may unsubscribe from marketing emails by using the unsubscribe link included in those emails or by contacting support@pawliecare.com.
Sharing Personal Information
We share Personal Information with service providers when necessary to operate our business, fulfill orders, provide customer support, or improve our services.
These service providers may include:
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Shopify, which powers our online store.
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Payment processors, including PayPal and other authorized payment providers.
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Shipping carriers and fulfillment providers.
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Order-management and customer support service providers.
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Analytics and advertising providers, including Google and Meta.
You can learn more about Shopify’s privacy practices at:
https://www.shopify.com/legal/privacy
We may also disclose information when required by applicable law, to respond to lawful requests, to investigate suspected fraud, or to protect our rights and the security of our customers.
Advertising and Analytics
We may use cookies, pixels, and similar technologies to understand how customers interact with our Site and to provide advertising relevant to their interests.
For example, we may use Google Analytics, Google advertising tools, and Meta advertising tools to measure website activity and advertising performance.
You can learn more about Google’s privacy practices at:
https://policies.google.com/privacy
You may manage advertising preferences through the following services:
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Google: https://myadcenter.google.com/
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Digital Advertising Alliance: https://optout.aboutads.info/
You may also control certain tracking technologies through your browser settings or any privacy preferences made available on our Site.
Sale or Sharing of Personal Information
Pawliecare does not sell customers’ personal information in exchange for money.
However, we may share limited device, browsing, and interaction information with advertising or analytics partners to measure advertising performance and provide relevant advertisements.
Depending on applicable privacy laws, certain advertising-related disclosures may be considered the “sale” or “sharing” of personal information for targeted advertising.
Where applicable, customers may request to opt out of this data sharing through available privacy settings, an available data-sharing opt-out page, or by contacting:
We do not knowingly sell or share the personal information of individuals under 16 years of age.
Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
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Request access to the Personal Information we hold about you.
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Request a copy of certain Personal Information.
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Request correction of inaccurate information.
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Request deletion of your Personal Information, subject to applicable legal exceptions.
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Opt out of certain targeted advertising or the sale or sharing of Personal Information.
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Withdraw consent for certain processing activities, where applicable.
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Designate an authorized agent to submit a privacy request on your behalf.
To submit a privacy request, contact:
We may request information reasonably necessary to verify your identity before responding to a request.
We will not discriminate against you for exercising applicable privacy rights.
California Privacy Rights
If you are a California resident, you may have additional rights under applicable California privacy laws, including the right to know, access, correct, delete, or opt out of certain sales or sharing of Personal Information.
Requests may be submitted through our available privacy controls or by contacting:
Authorized agents may submit requests on behalf of California residents where permitted by applicable law.
Cookies
Cookies are small files stored on your computer or mobile device when you visit a website.
We use cookies and similar technologies to operate our store, remember preferences, maintain shopping cart functionality, analyze website activity, and support advertising.
Depending on your location and applicable law, certain cookies may require your consent.
Cookies Necessary for Store Functionality
| Name | Function |
|---|---|
_ab |
Supports access to certain store administration features. |
_secure_session_id |
Supports navigation through the storefront. |
cart |
Maintains shopping cart information. |
cart_sig |
Supports checkout functionality. |
cart_ts |
Supports checkout functionality. |
checkout_token |
Supports checkout functionality. |
secret |
Supports checkout security. |
secure_customer_sig |
Supports customer account access. |
storefront_digest |
Supports customer account access. |
_shopify_u |
Helps update customer account information. |
Reporting and Analytics Cookies
| Name | Function |
|---|---|
_tracking_consent |
Records tracking preferences. |
_landing_page |
Identifies landing pages. |
_orig_referrer |
Identifies referral sources. |
_s |
Supports Shopify analytics. |
_shopify_s |
Supports Shopify analytics. |
_shopify_sa_p |
Supports marketing and referral analytics. |
_shopify_sa_t |
Supports marketing and referral analytics. |
_shopify_y |
Supports Shopify analytics. |
_y |
Supports Shopify analytics. |
The cookies used on our Site may change depending on our store settings, installed applications, and service providers.
Some cookies are session cookies, which expire when you close your browser. Others are persistent cookies, which remain on your device until they expire or are deleted.
You can manage cookies through your browser settings. Blocking certain cookies may affect the functionality of the Site, including shopping cart or checkout features.
Where available, you may also manage your cookie preferences through the privacy settings provided on our Site.
Privacy Preference Signals
Where required by applicable law, we will recognize valid privacy preference signals or opt-out requests supported by our website privacy tools.
Privacy preference signals may help communicate your request to limit certain advertising-related data sharing.
Data Retention
We retain Personal Information for as long as reasonably necessary to:
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Process and fulfill orders.
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Provide customer support and warranty services.
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Maintain business and transaction records.
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Prevent fraud and resolve disputes.
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Comply with legal, tax, accounting, or regulatory obligations.
When Personal Information is no longer needed, we will delete, anonymize, or otherwise handle it in accordance with applicable law.
Data Security
We use reasonable technical and organizational measures designed to protect Personal Information.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Customers should avoid sending full credit card numbers, card security codes, passwords, or other unnecessary sensitive information by email or customer support message.
International Data Transfers
Because Pawliecare, Shopify, payment providers, and other service providers may operate in different countries, Personal Information may be processed or stored outside your country or region.
When information is transferred internationally, we take reasonable steps to handle it in accordance with applicable privacy and data protection requirements.
Minors
Our Site is not directed to children, and we do not knowingly collect Personal Information from individuals under 16 years of age.
If you are a parent or guardian and believe a minor has provided Personal Information to us, please contact support@pawliecare.com to request its deletion.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business practices, service providers, legal requirements, or operational needs.
The most recent update date will appear at the top of this page.
Contact
If you have questions about this Privacy Policy, would like to exercise your privacy rights, or wish to submit a privacy-related request, please contact:
Pawliecare
Operated by Nantang Technology (Shenzhen) Co., Ltd., Shanghai Branch
Building 52, 2nd Floor, Area A, 1000 Jinhai Road
China (Shanghai) Pilot Free Trade Zone
Email: support@pawliecare.com
Phone: +1 (276) 249-3372
If you are not satisfied with our response, you may have the right to contact the appropriate privacy or data protection authority in your jurisdiction.